The policy is as follows:
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Check-in time is from 15:00 to 22:00. Last minute changes to arrival or pick-up times must be notified at least one day prior to your stay.
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If you wish to change the date of your stay, please send us an e-mail with your reservation number, name, reservation date, and the address where the change should be made. The e-mail address is provided in the confirmation e-mail sent at the time of reservation.
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Reservation date changes are only available for those who have made reservations on the official website. Cancellation fee will be charged according to the cancellation policy.
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If you have booked through an agent, you will be subject to the agent's terms and conditions. Changes cannot be made directly by the hotel.
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If you wish to change the number of guests, please contact us by e-mail with your reservation number, name, reservation date, and the address to be changed. The e-mail address is included in the confirmation e-mail sent at the time of reservation.
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If the number of guests decreases, a cancellation fee will be charged in accordance with the cancellation policy.
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If the number of guests increases to more than 4-5 people, please contact us at least one day in advance. 4-5 people can be accommodated on the day you check-in.
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Room rates for children over 3 years old are the same as for adults.
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Pets are not allowed to stay at the hotel.
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SUP/kayak rentals are complimentary for guests staying in Premium and Comfort Rooms. SUP/kayak rentals are available for guests staying in Value Rooms for ¥1,500 per person per hour. Please inquire at the front desk.
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If you cancel your reservation, you will be charged according to the cancellation policy.
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Please contact us here.
Cancellation fees are as follows:
On the date of your stay
Up to 14 days prior to the date of stay: Free of charge
13~7 days prior: 10%.
6~1 day prior to arrival: 50%.
On the day of stay or no-show: 100%.